Frequently Asked Questions

The Vortalex Neo 2 is designed to help encourage better upper-body alignment by providing gentle, adjustable tension across your shoulders and upper back. It is meant to support posture awareness during daily use, not to force your body into a rigid position.

No. It is designed to move with your body. The goal is guided support and posture feedback, rather than a hard brace that locks your shoulders back.

It is a good fit for people who spend long hours sitting, working at a desk, commuting, or generally noticing slouching and upper-back fatigue during the day.

Use the sizing guide on the product page and choose the size that matches your measurements most closely. If you are between sizes, we generally recommend selecting the size that gives you the most adjustable range without feeling restrictive.

If you are between sizes, choose based on how you want the fit to feel. For a more secure fit, choose the smaller compatible size. For more room and layering comfort, choose the larger one.

Yes. The straps and adjustment points are made so you can fine-tune the tension and fit for your frame. It should feel supportive, not overly tight or restrictive.

Start with shorter sessions so your body can adjust comfortably, then increase usage over time as it feels natural. Consistency matters more than wearing it for overly long stretches right away.

In most cases, yes. Many customers wear it under looser shirts, hoodies, or workwear. The exact visibility depends on the fabric and fit of the outer layer.

Light daily movement is usually fine, but for higher-intensity training, use your judgment and prioritize comfort and range of motion. If you are unsure whether it is appropriate for a specific activity, it is best to start cautiously.

We recommend following the care instructions listed on the product page or packaging. In general, spot cleaning and gentle care help preserve the materials and fit over time.

Orders are typically processed within 1 to 2 business days. Once your order ships, you should receive a confirmation email with tracking information.

Yes. As soon as your shipment is on the way, tracking details are sent to the email address used at checkout.

If your order has not shipped yet, please contact us here. We will do our best to help, but changes cannot always be guaranteed once fulfillment has started.

If your order is eligible for return, please contact us within the stated return window and we will guide you through the next steps. For the fastest help, include your order number in the message.

Start by using our contact page and include your order number plus the reason for the return or exchange request. We will let you know what qualifies and what to do next.

Please contact us right away and include your order number plus clear photos of the issue. We will review it and help with a replacement or next steps as quickly as possible.