Return Policy

We want you to feel confident ordering from Vortalex. This page explains how long you have to request a return, what condition standards apply, and what to do if an item arrives damaged, incorrect, or defective.

Return Window

We offer a 30-day return window from the date your order is delivered. If you would like to request a return, please contact us within that window through our contact page.

Condition Requirements

To be eligible for a return, the item should be in acceptable condition and not damaged through misuse, heavy wear, or improper handling. We may ask for your order number and supporting photos before approving a return.

• Item must be requested within 30 days of delivery
• Product should be returned in appropriate condition
• Order number must be provided

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through our contact page with your order number and clear photos of the issue. We will review the case and help with the next steps.

Returns are reviewed case by case to confirm eligibility. Please include your order number and any helpful photos when reaching out.

 

Refund Policy

We want you to feel confident ordering from Vortalex. This page explains how refund processing works once an approved return has been received and reviewed.

Refund Processing Time

Once your approved return is received and reviewed, refunds are typically processed within 5 to 10 business days back to the original payment method. Your bank or payment provider may take additional time to post the refund to your account.

Important Note

Refunds are issued only after an approved return has been received and reviewed. Please include your order number and any helpful photos when contacting us through our contact page.